Return Policy Page

Return Policy for JKB USA LLC:

At JKB USA LLC, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. Please review our return policy below:

1. Eligibility for Returns:

• To be eligible for a return, the item must be unused and in the same condition as received.
• The return must be initiated within 30 days of the purchase date.

2. Non-Returnable Items:

• Certain items are non-returnable, including but not limited to:
  • Gift cards
  • Downloadable software products
  • Perishable goods

3. Return Process:

• To initiate a return, please contact our customer service team at [[email protected]] within the specified return period.
• Provide your order number, details of the item(s) you wish to return, and the reason for the return.
• Our customer service team will guide you through the return process and provide you with a return authorization if applicable.

4. Shipping Costs:

• Customers are responsible for the shipping costs associated with returning items unless the return is due to an error on our part.

5. Refund or Exchange:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
• If approved, refunds will be processed to the original method of payment. Exchanges will be shipped as soon as the returned items are received.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund.

7. Late or Missing Refunds:

• If you haven't received a refund yet, please check your bank account. Contact your credit card company or bank, as processing times may vary. If the issue persists, contact our customer service team.

8. Contact Information:

• For any questions or concerns regarding returns, please contact our customer service team at [[email protected]] or [phone number].

JKB USA LLC reserves the right to update or modify this return policy at any time. It is recommended to review our return policy periodically for any changes.